This document outlines the procedure for the receipt, handling and tracking of abuse reports concerning domain names under the management of Vautron Rechenzentrum AG and in compliance with the 2013 ICANN Registrar Accreditation Agreement about generic domain names.
Please always make sure to:
• Use the online form at vautron.de/abusecontact
Please provide the following details:
• Write an abuse email to firstname.lastname@example.org. This email must include:
Please note: Emails sometimes can not be delivered due to technical reasons which are outside the scope of Vautron Rechenzentrum AG. We therefore recommend to use the online form for all abuse contacts!
• Call us at +49 (0) 941 5990-631
Law enforcment or governmental organizations can submit their abuse reports for illegal activity by one of the methods specified under 2). Additionally, they can also send a FAX to +49 (0) 941 59909-630.
Within 2 business days from the receipt of the abuse information, we can forward by email your complaint to the Registered Name Holder (RNH) and/or to our reseller.
If you want to contact the RNH and the RNH is not subject to the "General Data Protection Regulation" (GDRP) law, we can provide you a (privacy redacted) email address of the RNH (which will be directly forwarded to the RNH).
In other cases, if the RNH is subject to the "General Data Protection Regulation" (GDRP) law, whose contact information is not disclosed in the Whois database, and not available through a registry process, you will have to send us a formal request. This letter must be sent in writing and be compliant with GDRP law.
Vautron Rechenzentrum AG (Registrar) is only a technical and administrative intermediary between the Registered Name Holder (RNH) and the corresponding Registry. As such, Vautron Rechenzentrum AG is not responsible for any trademark infringements caused by domain names under our management and registered by our clients.
Additionally, Vautron Rechenzentrum AG is not legally competent to carry out any measures such as suspension, deletion, revocation or transfer of ownership. These actions can only be carried out by following a court decision or any other dispute resolution procedure (like ICANN's Uniform Domain-Name DisputeResolution Policy, which can be found at www.icann.org/resources/pages/help/dndr/udrp-en).
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